Your satisfaction is very important to us. If merchandise does not meet your workmanship approval, a full refund, including shipping and handling charges and return postage, will be issued. This seldom happens, but we do stand behind our merchandise and we like for you to know that up front. Returns must be received within 30 days of shipping.
Merchandise that you wish to return for reasons other than workmanship issues may be returned within 30 days of purchase to the address on your packing slip. A refund for the value of the merchandise will be issued. Shipping charges are non-refundable. Please include a record of your order number so we know whom to refund. You can simply include a copy of the packing slip if you wish. Please contact us by email (firstname.lastname@example.org) to notify us to expect your return merchandise. Please reference your order number in your email.
Except in situations of defective merchandise (again, this seldom happens), return postage is paid by the buyer. All goods returned must be in unused, saleable condition to receive a refund equal to the purchase price of the merchandise.
Custom-modified goods are non-returnable. This includes zipper chain by the yard, zippers that have been shortened, zippers made reversible, zippers made left handed and any other goods cut on your behalf. In the extremely rare instance that goods are damaged upon delivery, damages must be reported within 24 hours of receipt to initiate the refund process.
When you shop at Zipper Shipper Sewing Supplies, we want you to have a great experience from start to finish – if you have any questions, please contact us.