RETURN POLICY

Your satisfaction is very important to us. If merchandise does not meet your workmanship approval, a full refund, including shipping and handling charges and return postage, will be issued. This seldom happens, but we do stand behind our merchandise and we like for you to know that up front. Returns must be received within 30 days of shipping.

Merchandise that you wish to return for reasons other than workmanship issues may be returned within 30 days of purchase to the address on your packing slip. A refund for the value of the merchandise will be issued. Shipping charges are non-refundable. Please include a record of your order number so we know whom to refund. You can simply include a copy of the packing slip if you wish. Please contact us by email (info@zippershipper.com) to notify us to expect your return merchandise. Please reference your order number in your email.

Except in situations of defective merchandise (again, this seldom happens), return postage is paid by the buyer. All goods returned must be in unused, saleable condition to receive a refund equal to the purchase price of the merchandise. 

Custom-modified goods are non-returnable. This includes zipper chain by the yard, zippers that have been shortened, zippers made reversible, zippers made left handed and any other goods cut on your behalf. In the extremely rare instance that goods are damaged upon delivery, damages must be reported within 24 hours of receipt to initiate the refund process. 

When you shop at Zipper Shipper Sewing Supplies, we want you to have a great experience from start to finish – if you have any questions, please contact us.


Transaction Processing

As Seen In

“This was a first order and we didn't know what to expect for the price. I was blown away when the lead seamstress said that the zippers were so much nicer and easier to work with than any others she had used."

See All Testimonials

Our Customers Are "Sew" Happy!

"These zippers were very helpful. You sent them in such a quick turn around, I was able to fix my daughter in law's jeans faster than she thought! Thanks for making us happy!" - Ruth
Oswego, New York
"I just love the quality and the price of my zippers I just ordered from you! Thanks a million for the speedy service also." - Jeannette
Rosenberg, Texas
"Thanks for the delivery of your products, I was impressed with the promptness of your service and the products available." - Stephanie
Melbourne, Australia
"My zippers arrived much faster than I ever expected. The quality far surpassed my expectations considering the low cost. I was pleasantly surprised to see that they are EXACTLY what I need and the colors are great!! I'm using them on bags, pouches, etc. for knitting. I can find no rough spots to snag yarn - an important feature. The backing material is lightweight just like I had hoped for. Your company will definitely be our future zipper source." - Gloria
Seattle, Washington
"Your website is easy to use, the selection and prices are great and I was able to get exactly the colors I needed...communication as to the status of the order was perfect and efficient." - Susan
Los Angeles, California
"Received the zippers I ordered last week. The zippers are amazing and your shipping is supersonic! Do you have Superman working for you? I could not be happier! I live 2 1/2 hours from any mall or major discount store that may have zippers, so this is an awesome way to shop!" - Bonnie
Ainsworth, Nebraska
"This was a first order and we didn't know what to expect for the price. I was blown away when the lead seamstress said that the zippers were so much nicer and easier to work with than any others she had used." - Mark
Las Vegas, Nevada

See All Testimonials